I have received emails and seen the comments from you all about the whole Snapfish ordeal.  Many of you (myself included) received emails that they are cancelling our leash/photo coasters orders and replacing them with a different offer.  I have mixed feeling about this!!  Part of me just says “C’est la vie”  it is a freebie that didn’t come through!  There is another part of me that is irritated as I spent my time to order these and I was actually looking forward to the coasters.  I have never had an issue with Snapfish in the past–all of my orders have turned out great!  I am not sure we will ever know if this was truly a case of depleted inventory or bait and switch??  
Nicole, over at Nicole’s Nickels has a suggestion for those of you who are not satisfied with their alternative offer.  Here is what Nicole suggests:

  • I suggest logging onto your account and contacting Snapfish via their Live Chat option.
  • You can access Live Chat by clicking on the help link at the top of the page and then on the right hand side clicking where you see information about Live Chat – if the button does not come up right away, keep refreshing the page.
  • Inform the Live Chat rep that you are not receiving what you ordered, that this is a deceptive business practice, that you did not sign up for the item they are offering, and that you want an item comparable in value to the item you originally ordered PLUS free shipping
  • The rep will ask what item you want so have a comparable item ready in mind.
  • You’ll have to pay shipping but the rep will reimburse it.  You’ll get a confirmation email of the shipping reimbursement shortly after requesting it. (The reimbursement for the shipping of the replacement offer I requested for my dog leash was already processed without issue)

What do you all think?? Are you all willing to give Snapfish another try or are you n0t willing to chance another cancellation?