I have received emails and seen the comments from you all about the whole Snapfish ordeal. Many of you (myself included) received emails that they are cancelling our leash/photo coasters orders and replacing them with a different offer. I have mixed feeling about this!! Part of me just says “C’est la vie” it is a freebie that didn’t come through! There is another part of me that is irritated as I spent my time to order these and I was actually looking forward to the coasters. I have never had an issue with Snapfish in the past–all of my orders have turned out great! I am not sure we will ever know if this was truly a case of depleted inventory or bait and switch??
Nicole, over at Nicole’s Nickels has a suggestion for those of you who are not satisfied with their alternative offer. Here is what Nicole suggests:
- I suggest logging onto your account and contacting Snapfish via their Live Chat option.
- You can access Live Chat by clicking on the help link at the top of the page and then on the right hand side clicking where you see information about Live Chat – if the button does not come up right away, keep refreshing the page.
- Inform the Live Chat rep that you are not receiving what you ordered, that this is a deceptive business practice, that you did not sign up for the item they are offering, and that you want an item comparable in value to the item you originally ordered PLUS free shipping
- The rep will ask what item you want so have a comparable item ready in mind.
- You’ll have to pay shipping but the rep will reimburse it. You’ll get a confirmation email of the shipping reimbursement shortly after requesting it. (The reimbursement for the shipping of the replacement offer I requested for my dog leash was already processed without issue)
What do you all think?? Are you all willing to give Snapfish another try or are you n0t willing to chance another cancellation?
This is the second time I’ve ordered something from Snapfish. The first time I got prints and they turned out grainy/blurry from a SHARP picture that my mother took of my son. I figured I’d give them another shot, but I am done w/ them now. If they have another “free” offer, they can keep it. If they didn’t want to give out an item, they shouldn’t have offered it.
That is really strange. I didn’t order either of these freebies, but I’ve been a loooong time Snapfish customer and I think it’s odd they are cancelling the orders. I wonder if something fell through w/the company they were getting the leashes/coasters through??? I agree w/contacting cust support via live chat. They are VERY helpful. I had an issue once (my own mistake) and asked if it could be caught in time, unfortunately it had shipped, but they still refunded me. So yes, try contacting cust support to see what’s up. I’ve had good experiences all around w/Snapfish.
I’ve also had great experiences with Snapfish when ordering custom photobooks with promo codes making for some great deals. And received excellent, quality products. Sorry ya’ll are having a tough time with these!
I think it’s best just to let it go and not worry about it. There are so many great freebies out there and sometimes you just gotta go with “you win some & you lose some”. I doubt very seriously that it’s bait and switch. The places this was posted on the internet had to have been massive, as I saw it on dozens of blogs alone much less it hit all the freebie sites, too. I’m sure they were overwhelmed and sometimes you just gotta let it go. I just missed the Olay giveaway. They had the 1,000 kits to give away and I was on the site at 11:59 refreshing the page till exactly 12 eastern to hopefully win. I kept getting a server error till it was over (in just a few min.) from the server being too busy. Should I fuss at Olay for having people overload their site? No, life is too short 🙂 I’ll use my energy elsewhere.
I’m disappointed, but I won’t be going to the trouble of talking to the live chat rep. This was my first experience with Snapfish, and I don’t see myself bothering with them again.
Typical LOL. Hey Michelle, at least you only spent 5 minutes making yours. I spent a good hour making mine.
Me too! It took me MUCH longer than 5 minutes to get those coasters ordered!
I just did Live Chat, and “Kumar” said he would credit my account $19.99. He said I would have to pay shipping, then go back to Live Chat to have the charge manually refunded. That is a very nice response – they could have said TOO BAD!
So far,I have not rec’d this email… maybe my coasters are still coming?? (fingers crossed)
I was offered a single “free” greeting card (just pay shipping & handling!) for my canceled order and I truly was a new customer to snapfish. You can imagine what I told them they could do with their offer since their business practices have left me with a bad taste. I’ll stick with Shutterfly.
I just attempt to get some type of comparable gift to no avail. I will not be using Snapfish again. Very deceptive.
I haven’t received an email either. My order says they are supposed to ship out tomorrow. Guess we’ll see.
I never received and email from them about my order being cancelled. But, I checked my account on their website and it says the order was cancelled and gives no explanation. They shouldn’t offer free items if they don’t have enough of the item to ship out. They have to know it will be all over the internet and tons of people will order these items. Bad business.
Just contacted live help and received this response:
“It was a campaign manipulated by an outside source. The original page you saw clearly indicated a greeting card. I know, because I have seen that page. However, instructions were given as to how to get around this promotion and get credits for something else. I understand how you feel, but I can not offer an alternate product.”
Oh well, guess i’ll just continue to use Shutterfly
Well they are not so nice to me. Here is what the chat rep said to me:
Anil: We are unable to honor a campaign that defrauded Snapfish, such as the coaster campaign. The landing page you saw when you signed up for this offer, was for a greeting card.I am sorry you feel like the campaign was not defrauded. When an offer clearly states a greeting card, but mysteriously turns into a coaster set, something is wrong. I apologize that you were caught in the middle of this, but we are unable to honor an inaccurate and fraudulent promotion.
How is it fraudulent when the offer was clearly stated in my offers area?! Interesting excuse!
I wonder how in the world an outside source “manipulated” Snapfish? They were the ones who linked the sign-up page to the free coasters and leashes. No outside service hacked into the site and posted links. Sounds like an they were about to lose a bunch of $$$ and decided to pull the plug.
I could understand if an outside source maliciously posted this Snapfish deal and Snapfish wouldn’t honor it, (like a fake coupon), but this link was posted on the site. They should have taken the link down before the the number of coasters/leashes exceeded the limit.
I will continue to stick with Artscow.com I’m in chat right now deleting my snapfish account I’m frustrated that they have my information.
Wow…short and not so sweet with me.
“We sincerely apologize for this situation.I understand how you feel, but I can not offer an alternate product.”
Then just kept saying I’m sorry over and over. WON’T be going back…
Same thing here. No alternate product. I closed my account and won’t be going back.
Hmm , I just checked my account and it says the my order of coasters will ship tomorrow. Now maybe when tomorrow comes they will cancel the order or who knows. I will let you all know if I do receive the coasters. I am really bummed, this was going to be a birthday present.
Well I checked my account today and it says the coasters are in transit. However I did get an email stating that they made an error and I needed to order a free greeting card now.
I am going to wait until I see if something comes in the mail. It would be awesome if it does arrive.
Those of you who received emails what does it say under your account? Does it still show the coasters and that they are in transit?
Just curious,,,
I cancelled my account and suggest that others do the same, especially if all you signed up for was that free offer. Maybe that will send a message if we all cancel. That will tell them that we don’t want their services, instead of leaving the account open and having them think that we are still their customer.